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Questions about your account, billing, or AI resume generation? Reach our team by email—we read every message.
Account access, resume generation errors, subscription status, PDF export, and general product help.
support@getresumeai.orgBusiness inquiriesPartnerships, press, enterprise or team use, integrations, and other commercial opportunities.
Email our teamPrefer self-service? Review our Refund Policy, Privacy Policy, and Terms of Service.
Frequently asked questions
Quick answers before you write in.
How do I get help with my account or resume generation?
Email us at support@getresumeai.org with your account email and a short description of the issue. Include screenshots if something failed in the dashboard. We typically respond within one to two business days.
I was charged twice or need a refund. What should I do?
Contact support with your receipt or charge details. See our Refund Policy for subscription and duplicate-payment rules. Do not file a chargeback before reaching out—we can resolve most billing issues quickly.
How does Pro subscription billing work?
Pro is billed on a recurring basis until you cancel via secure checkout or the customer portal. You can manage payment methods and cancellation from your dashboard when the customer portal is linked to your account.
Is my resume data stored permanently?
Generated resumes are primarily held in your browser session for editing and PDF export. Account data (email, subscription status) is stored to operate the service. See our Privacy Policy for full details.
Can I use GetResumeAI for my team or company?
For partnerships, volume licensing, media, or other business inquiries, email us with “Business inquiry” in the subject line. We will route your message to the appropriate team member.
Do you guarantee job offers or interviews?
No. GetResumeAI is a document-creation tool. AI output should be reviewed before you submit it to employers. Hiring outcomes depend on many factors outside our control.